1. General Policy
At CDS Journey, we strive to provide the best learning experience for every aspirant.
All our online batches, mock tests, and digital products are non-refundable once purchased.
We strongly recommend that you thoroughly review the course details, demo sessions, and platform features before making any payment.
2. Course Change / Replacement
If you have purchased a batch by mistake, you may request to switch it to another batch of equal value within 10 days of purchase.
To initiate a change request:
- Contact our support team at support@cdsjourney.com
- Mention your Registered Email ID, Order ID, and Batch Name
3. Duplicate / Double Payments
If any duplicate payment has been made accidentally for the same batch or service, we will process a refund within 14 working days from the date of verification.
Refunds will be issued using the original mode of payment (e.g., UPI, card, or net banking).
Please note that processing time may vary depending on your bank or payment provider.
4. Special Notes
- Refunds are not applicable for partial usage, course dissatisfaction, or lack of participation.
- Any promotional offers or discounts are non-transferable and non-refundable.
- Technical issues (e.g., app crashes, login errors) will be resolved by our support team but do not qualify for refunds.
5. Contact & Support
For any discrepancies, clarifications, or refund-related concerns, please reach out to us:
Contact Us PageWe aim to respond to all queries within 48 hours on business days.
6. Our Commitment
We value your trust and time. Every query is reviewed carefully by our Refund & Compliance Team, ensuring transparency and fairness at all stages.
Note: By purchasing any batch or service, you acknowledge that you have read, understood, and agreed to our Refund Policy, Terms of Use, and Privacy Policy.
